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Returns and Refund Policy

Legal compliance

This returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.


Your rights as a consumer

In accordance with the law, you have a 14 day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund for the goods (ie excluding the delivery charge). You do not need to give a reason for cancelling your purchase.


How to cancel within the 14 day cooling off period

Should you wish to cancel your purchase within the 14 days cooling off period, please email us at: sales@thehygienehub.co.uk